The brand new SAP Services and Support e-book points out SAP's offerings in a clear, comprehensible way and addresses variances among the requirements of recent consumers and knowledgeable customers.
SAP's predictive and preventative support capabilities and functionalities aid solve issues in advance of they happen. Examples consist of:
From its inception, SAP's Purchaser Support has stood out for its expanded job beyond bug fixes and challenge resolutions. Day by day responsibilities include things like resolving tickets and resolving difficulties, all aimed at maximizing purchaser business enterprise worth, securing investments, and optimizing SAP functions. We've been a proactive enterprise lover devoted to serving to customers obtain their goals.
Log in to obtain support on your SAP products by SAP for Me, and accessibility alerts, metrics, and insights regarding your item portfolio all in one spot.
three Extra expenses could use with support company switches, alterations into the contracting parties or support assistance switches, such as CPI increases carried around accordingly.
option to subscribe to regular updates about outage activities and its resolution right until the outage has been solved.
SAP once more sets the standard in customer support innovation, with SAP for Me acknowledged for its AI-powered characteristics, individualized consumer working experience, and seamless support services. Very pleased to be honored via the ASP!
Can I refer back again to your chat session information and facts in a later time? Indeed, the chat transcript and all attachments are going to be recorded within your circumstance log to your advantage.
The SAP Business Support portfolio will help you transform, undertake, combine and prolong your SAP alternatives with specific content meant to realize organization results.
To get the services, download and fill in the underneath questionnaire and e-mail website it to the overall Ledger Migration back Business.
The SAP EarlyWatch Look at analyzes the factors of your SAP Answer, your operating method and databases to find out how you can improve performance and keep the whole cost of ownership to your minimal.
Services Amount Reporting may be used get more info as a nutritional supplement to SAP EarlyWatch Inform to improve your reporting capabilities regarding non-standard EWA report content material and consumer-particular warn thresholds for reporting.
How would you prepare for just a session? A perfectly-documented circumstance greater facilitates its processing and minimizes forwards and backwards interactions. That can here help inside the preparing on the session, make sure to present:
SAP will likely not boost service fees for existing SAP Business Support contracts all through the initial time period one and initially renewal period 2.3 After the contract is out in the initial selling price lock SAP may perhaps boost the support price tag by CPI on annually basis, matter to agreement phrases.